Call us : (770) 766-9059

Frequently Asked Questions

Yes! We have an Emergency Maintenance Team available 24/7.
You are encouraged to submit an online work order through our Resident Portal. If it is an emergency, call our leasing office during "Business hours", or contact our maintenance emergency line for "After Hours"
You can submit an workorder online and our maintenance team will take care of workorders within 24-48 hours. Emergencies will always be a priority.
No, but you can leave detailed instructions in the "Access notes" section of your work order. Examples include: call first, dog is locked, etc.…
If you are locked out during office hours, the team can easily help you with proof of ID. Outside of office hours, please call your local locksmith.
You are allowed to decorate your new Home; however keep in mind that any excessive modifications in the apartment such as color change, big holes, etc. will be charged at time of move out unless you restore it back to original conditions.

EMERGENCIES:Flooding apartment, No power (as long as power has not been shut off for non-payment), Fire, NO AC if outside temperature is above 85 degrees, Building sewer back up, Flooding hot water heater, Door or lock not secure or working, No toilet IF there is only 1 toilet.

NON-EMERGENCIES:Garbage Disposal jammed, No heat when outside temperature is above 55 degrees, no hot water, trap lease (under sink drains), Dishwasher not working, tub or sinks clogged unless overflowing, and stove not working!

Resort-style Swimming Pool with Cabanas, Grilling Station, Outdoor Ping Pong Table, Pet Spa, Billiards Table, Resident Lounge, Monthly Resident Events, 24/7 Fitness Center and most importantly our 5-Star Customer Service.
Our Courtyard is Open from 9:00AM -9:00PM all year long.
Yes, we offer assigned parking space. Covered $40/month and Uncovered $25/month.
Yes, all units have Washer and Dryer connections. Select units have Washer and Dryer Units installed already for you.
Yes, we are a pet friendly community.
One Time Fees: Pet Deposit of $200 AND Pet Fee of $200 . Monthly - $15 Pet Rent.
No dogs over 40 pounds and no aggressive breeds. Aggressive breeds include: Pit-bulls, Rottweilers, German Shepherds, Huskies, Alaskan Malamutes, Doberman Pinschers, Chow Chows, Great Danes, St. Bernard's and Akitas
Kirkwood's Dog Park is only 0.6 miles away!
Stainless Appliances Set include Dishwasher, Stove, Refrigerator, and Microwave/Vent Hood
Trash chute # 1 - Located on each floor at the end of Building 3 (near loading dock on Doyle Street). Trash Chute #2- Located on each floor of Building 5 - near the elevator and parking stairwell.
There is a card board drop off location on Building 5 (bottom floor) between elevator lobby and building access. There is also another drop off location at the bottom of Building 3 - (under the stairwell next to exit to Doyle street).
Pest Control comes to our property once every week. Please place an online workorder to be placed on the complimentary and unlimited pest control service.
We are equipped with a Luxor Package system that will allow you to pick up your package at your own convenience. Register and receive a unique code to retrieve your package from out package room! Security cameras are on 24/7.
Our amazing Fitness Center is open 24/7 with access control.
Our fitness center has everything you need to stay in shape!
We request all residents to notify us when having a party in the resident lounge or swimming pool. We must approve events at ALL times. No deposit is required.
IT'S FREE to book a tour with our friendly staff! Click the Schedule a Tour button to begin!
We accept walk in, but we prioritize prospects who book an appointment. Click the "Schedule a Tour" to let us know you are coming!
Our office is open 7 days a week and we have an open door policy! You can come meet your leasing staff as well as our Community Manager at anytime!
Very Easy! Apply Online for only $75 and Call us to find out how to waive the App & Adm fee!
Application process can vary, but usually takes from 1-3 business days.
Security Deposit is based on your credit / FICO Score. Leasing Specials vary from time to time. Give us a call or Schedule an Appointment to learn more.
Rent is always due on the 1st.
Rent is due online at the beginning of each month.
Yes, we require Renter's insurance with personal liability for $100,000. Ask about our Protect the Apartment program.
No, we do not offer furnished apartments.
Our minimum lease term is 6 months.
It is not an INSURANCE policy - It is a "A Liability Waiver". Sign up for the discounted protection program ($8/month) along side with renters insurance for FULL Coverage! Be proactive in case of any unintentional accident occurs, so you are not financially responsible for the gap of what your insurance will not cover. Remember insurance companies will take "depreciation" into account. Please visit www.ProtectTheApartment.com lo learn more and read real stories.
No, Utilities are not included in your rent amount.
We are completely electric. A Jackson EMC account must be active on your Lease Start Date. Every apartment has its own water meter, so you will be responsible for your water usage as well.
Friends Make the Best Neighbors! Yes, Get $200 OFF! Ask us more about resident referral program
Guest vehicles must be registered while parking in the Guest Parking Deck. Each resident gets their own unique guest code. You can pre-register your guests, or they can do it themselves at time of arrival. Make sure you share your code with them.
A New Security Deposit is required for each apartment when transferring apartment homes. There are also associated transfer fees and notice requirements. Please give us a call to learn more.
No, subleasing your apartment are NOT allowed. However, you are allowed to add a Roommate anytime during the lease terms. Added Roommates must be approved by Management and pass qualification criteria.
Our Residential Lease Contract allows a lease to be terminated by giving a 60-Day Notice and paying one (1) month's rent as termination fee.
Yes, we have Marta that is a little over a mile away.
The property is located to several restaurants, a shopping mall, grocery stores, and even a fun K1 Speed go cart!
The Elementary School is Corley, The Middle School is Berkamar , and the Highschool is Berkmar.
There are several parks less than 5 miles away.
The Gwinnett Place Mall, The Sugarhill Mall, Wal-Mart, Publix, and Kroger. The Georgia Mall is only 10 miles away as well.
From 85 N, take a right off of the exit 104 - Pleasant Hill. After a few miles, take a left onto Sweetwater Rd. The property will be on your right.
Old Norcross and Pleasant Hill.

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