Call us : (770) 766-9059

Frequently Asked Questions

Yes! We have an Emergency Maintenance Team available 24/7.
You are encouraged to submit an online work order through our Resident Portal. If it is an emergency, call our leasing office during "Business hours", or contact our maintenance emergency line for "After Hours"
You can submit an workorder online and our maintenance team will take care of workorders within 24-48 hours. Emergencies will always be a priority.
No, but you can leave detailed instructions in the "Access notes" section of your work order. Examples include: call first, dog is locked, etc.…
If you are locked out during office hours, the team can easily help you with proof of ID. Outside of office hours, please call your local locksmith.
You are allowed to decorate your new Home; however keep in mind that any excessive modifications in the apartment such as color change, big holes, etc. will be charged at time of move out unless you restore it back to original conditions.

EMERGENCIES:Flooding apartment, No power (as long as power has not been shut off for non-payment), Fire, NO AC if outside temperature is above 85 degrees, Building sewer back up, Flooding hot water heater, Door or lock not secure or Working, No toilet if there is only 1 toilet.

NON-EMERGENCIES:Garbage Disposal Jammed, No Heat when outside temperature is above 55 degrees, no hot water, trap lease (under sink drains), Dishwasher not working, tub or sinks clogged unless overflowing, and stove not working!

The property has a beautiful sparkling pool, a gym that overlooks the pool, a lounge area by the pool, a grilling picnic area, and a car wash area.
The pools are open from 10am - 10pm and its closed on Mondays
Yes, we have open parking that is first come, first serve.
Yes, each home has the washer/dryer hook ups and some are even equipped already for your usage!
Yes, we are a pet friendly Community.
One Time Fees: Pet Deposit of $200 AND Pet Fee of $200 . There is no monthly pet rent.
No dogs over 40 pounds.
Restrictions: No Aggressive Breeds - Rottweiler, Chow, Presa Canario, Doberman, Akita, Pit Bull (often called American Staffordshire Terrier, Staffordshire Bull Terrier, or Bull Terrier)
At this time, there is not a pet park. The are several parks within a few miles.
Refrigerator, Oven, Dishwasher…some units available w/ W&D
The property has a trash compactor located near the office.
All trash can be placed in the compactors but, please break down any boxes. Furniture is not allowed.
Pest Control comes to our property once every week. Please place an online workorder to be placed on the complimentary and unlimited pest control service.
We are equipped with a Luxor Package system that will allow you to pick up your package at your own convenience. Register and receive a unique code to retrieve your package from out package room! Security cameras are on 24/7.
Our amazing Fitness Center is open 24/7 with access control.
Our fitness center has everything you need to stay in shape!
IT'S FREE to book a tour with our friendly staff! Click the Schedule a Tour button to begin!
We accept walk in, but we prioritize prospects who book an appointment. Click the "Schedule a Tour" to let us know you are coming!
Our office is open 7 days a week and we have an open door policy! You can come meet your leasing staff as well as our Community Manager at anytime!
Very Easy! Apply Online for only $35.
Application process can vary, but usually takes from 1-3 business days.
Security Deposit is based on your credit / FICO Score. Leasing Specials vary from time to time. Give us a call or Schedule an Appointment to learn more.
Rent is always due on the 1st.
Rent is due online at the beginning of each month.
Yes, we require Renter's insurance with personal liability for $100,000. Ask about our Protect the Apartment program.
No, we do not offer furnished apartments.
Our minimum lease term is 6 months.
It is not an INSURANCE policy - It is a "A Liability Waiver". Sign up for the discounted protection program ($8/month) along side with renters insurance for FULL Coverage! Be proactive in case of any unintentional accident occurs, so you are not financially responsible for the gap of what your insurance will not cover. Remember insurance companies will take "depreciation" into account. Please visit lo learn more and read real stories.
No, Utilities are not included in your rent amount.
We are completely electric. A Jackson EMC account must be active on your Lease Start Date. Every apartment has its own water meter, so you will be responsible for your water usage as well.
Friends Make the Best Neighbors! Yes, Get $200 OFF! Ask us more about resident referral program
Residents guests must be accompanied by residents at all times
A New Security Deposit is required for each apartment when transferring apartment homes. There are also associated transfer fees and notice requirements. Please give us a call to learn more.
No, subleasing your apartment are NOT allowed. However, you are allowed to add a Roommate anytime during the lease terms. Added Roommates must be approved by Management and pass qualification criteria.
Our Residential Lease Contract allows a lease to be terminated by giving a 60-Day Notice and paying one (1) month's rent as termination fee.
The property is located to several restaurants, a shopping mall, grocery stores, and even a fun K1 Speed go cart!
The Elementary School is Corley, The Middle School is Berkamar , and the Highschool is Berkmar.
There are several parks less than 5 miles away.
The Gwinnett Place Mall, The Sugarhill Mall, Wal-Mart, Publix, and Kroger. The Georgia Mall is only 10 miles away as well.
From 85 N, take a right off of the exit 104 - Pleasant Hill. After a few miles, take a left onto Sweetwater Rd. The property will be on your right.
Old Norcross and Pleasant Hill.

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